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0800 358 383

Maintenance and Service

 

 

 

 

Both platform lifts/elevators and stair lifts should be maintained in accordance with Vestner recommendations to ensure the Warranty provisions are not compromised and to keep the lift in excellent working condition. Maintaining the lift will also prolong the life of the product.

Platform lifts/elevators

General

Lifts require minimal maintenance by the owner (documented in the Owners Manual)

  • Where Vestner undertakes a scheduled service of a lift, this involves a full and thorough inspection of the structural and operational functions of the lift and its interface with the surrounding environment
  • Repairs should only be undertaken by suitability trained technicians who are knowledgeable of the product and compliance requirements and to ensure that appropriate replacement parts are used where required
  • In the unlikely event that your lift needs to be repaired, Vestner can arrange for a trained technician to call and repair your lift and we offer an emergency contact service where required

Residential

Lifts in single household dwellings should be serviced every twelve (12) months

(NB: such lifts do not require an annual Safety Inspection Certificate) 

Commercial

Lifts in commercial settings must be serviced in accordance with the Building Compliance Schedule. This is usually at six (6) monthly intervals (or more frequently where governing bodies may require this e.g. Ministry of Education)

  • Lifts must also be inspected and signed off annually (Safety Inspection Certificate issued) by an IQP - Independently Qualified Person)
  • Service and repair work undertaken along with the IQP inspection report must be recorded in the Log Book supplied by Vestner.  This information is required for the Building’s Warrant of Fitness (BWoF)

Stair lifts - residential

General

Stair lifts require minimal maintenance by the owner (documented in the User Manual)

  • Programmed maintenance of stair lifts involves a full and thorough inspection of the structural and operational functions of the stair lift and its interface with the surrounding environment
  • Repairs should only be undertaken by suitability trained technicians who are knowledgeable of the product and compliance requirements and to ensure that appropriate replacement parts are used where required
  • In the unlikely event that your stair lift needs to be repaired, Vestner can arrange for a trained technician to call and repair your stair lift and we offer an emergency contact service where required
  • Indoor stair lifts should be serviced every twelve (12) months and outdoor stair lifts every six (6) months

Service Agreements

Service Agreements are available for all Vestner products. 

Enquire Now

Head Office & Christchurch Branch
Vestner NZ Limited
Unit 1, 17 Wise Street, Addington
Christchurch 8024, New Zealand
Free Phone: 0800 358 383
Phone: 03 338 5188
Email Vestner
Auckland Branch
Vestner NZ Limited
Unit 5, 10 Ben Lomond Crescent
Pakuranga, Auckland 2010
Free Phone: 0800 74 1000
Phone: 09 576 0545
Email akl@vestner.co.nz
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