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What You Need to Know Before Purchasing an Imported Platform Lift

May 1, 2017

If you’re in the market for a platform lift for your home or business, you’ll want to explore several options before purchasing a lift. You may even consider purchasing and importing a lift from a country outside of New Zealand . While there are several reputable companies who will ship a lift to New Zealand, choosing to work with a foreign company can present some challenges. Here’s what you need to know before you consider purchasing an imported platform lift.

Meeting local requirements

New Zealand  has very specific requirements when it comes to building codes and standards. Not all foreign companies will be familiar with these requirements, which puts you at risk of purchasing a lift that does not adhere to the NZ Standard or building code. When you choose to work with a local manufacturer, like Vestner NZ, you can feel confident that you’re getting a platform lift that meets the requirements and specifications or can discuss with you matters of compliancy.

Lead time for delivery of your lift

When you purchase from a foreign company, you can expect to wait much longer for your platform lift to be delivered. For example, if you are getting a lift from the USA or Europe, it can take as long as 16 weeks for the lift to arrive in New Zealand and be delivered to your premise. By purchasing from a local company, you’ll be buying a lift that is already in New Zealand, so it can be delivered to your home or business much more quickly.

Access to spare parts

Likewise, if you need a spare part, you may  encounter lengthy dispatch and delivery times because the part has to come  from the foreign manufacturer. When you purchase from Vestner NZ, we are usually able to get spare parts out to clients in 24 – 48 hours, ensuring that you experience minimal downtime when a part is required. 

Customisation and installation

If you require any amount of customisation including requirements related to a particular disability need, it is much easier for a local manufacturer to be able to manage  this as they have an in-depth knowledge of disability group requirements.

In addition, once the lift is delivered to your premise, it will need to be installed within your particular  structure. Because lifts must be professionally installed, you will need to find a local technician who is familiar with that particular platform lift and is comfortable installing it. When you work with Vestner NZ, we will arrange for one of our expert technicians to install your lift, ensuring an easy, stress-free process for you.

Support for repairs and servicing

You should  enjoy many years of trouble-free operation from your lift. But if an issue arises, will you be able to reach the company easily? When purchasing from a foreign company, you may struggle to reach them during your day due to the time difference. Or you may discover that there are no English-speaking employees working in the repairs and maintenance division. When you experience issues with your lift or require routine maintenance, you’ll want to be able to handle these things promptly so your lift can continue to meet your needs.

By working with a New Zealand company, like Vestner NZ, you will benefit from the presence of `a local service team who answers the phone during normal business hours and speaks your language. In addition, the same terminology can be used between the manufacturers and the clients, making the repair and servicing process as smooth as can be.  

Learn more about our local service

We know that purchasing a platform lift represents a big investment to your family or business. It’s an expensive purchase, so it can be tempting to try to save a buck by purchasing the lift from a foreign company. But we urge you to consider the big picture before making this decision because it is something you’ll have to live with for a long time. We’d be happy to chat with you about our top quality platform lifts and explain why choosing a Vestner NZ is a smart decision all around. Please get in touch today to learn more.



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Filed under Commercial Lifts \ Finding and choosing access solutions \ Residential lifts

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