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How Vestner Compete with Other Lift Companies

May 1, 2019

 

Vestner have good competition in our chosen New Zealand markets: stair lifts, commercial elevators and residential platform lifts. This healthy level of competition helps encourage us to apply our key values to provide customers a service that is second to none.

These values are engrained in our day-to-day work and we’d like to share some of them with you.

 

We like to provide services nationwide

Here at Vestner we take pride in the fact that we are the only South Island-based lift manufacturer. In addition to our southern presence, we cater for the whole country with branches in both Christchurch and Auckland.

Having a foothold in both islands puts us in good standing to offer our services and products on a national scale — ideal for those in the provinces, outside any major centre.

 

Everything comes back to the customer

We understand that customers make a business, because without their custom, there is no business. This is why we put the customer first on every project we work on, regardless of its size or value.

Our friendly team takes a professional and personalised approach when dealing with our clients. This ethos applies whether the client is an individual having a chair lift fitted to their home, or a major business requiring seven lifts replaced in their high rise office block.

We work with residents, property developers, architects and private firms, and they all receive the same high level of customer service.

 

Vestner's Core Values

 

We stand behind our high-quality products

It’s our belief that a lift company is only as good as its products and services. We believe in the range of products we offer, and we stand behind them 100%. This is a stamp of approval we wouldn’t feel comfortable giving if we weren’t absolutely convinced by the excellent build quality, durability and user friendliness of these products.

Another factor bolstering our belief in our product is the excellent support we receive from the overseas manufacturers we source certain products from. This is coupled with an open line of communication we can call on should we or our customers experience any unforeseen issues.

Our product catalogue includes:

  • Low rise platform lifts
  • Through-floor lifts
  • Both commercial and residential lifts
  • Stair lifts — straight and curved

 

The services we offer number:

 

We have a long history in the sector

Our heritage in the lift industry goes back over 30 years to when we started our Christchurch branch. Our hard work, attention to detail and interest in the latest technology quickly saw us become a trusted name, developing a reputation as New Zealand’s platform lift specialist.


Off the back of our growing authority in the industry we formed strong working relationships with national health authorities (ACC, etc.), education providers, local councils, construction companies and architects.


It’s our passion to be industry leaders which maintains and grows these important relationships.

 

We employ staff to be the best

If you look at a company as a building, the employees are the building blocks — the building is only as strong as its weakest link.


We apply this analogy to our hiring process to ensure we have only the best in our team. It’s our objective to source well-trained and highly skilled workers so you receive the best service out there.


Our experienced team is made up of individuals who sincerely want to help people… individuals with a willingness to put the client first, and in the seldom case that we cannot assist, be considerate enough to refer the client to a company that can.

 

We’re here to help improve your quality of life

At Vestner we enjoy our job because our work helps people realise a better quality of life. The impact of a customer’s reduced mobility or disability can be lessened by the installation of our products.

This notion fills us with pride, and we relish the chance to afford new customers improved accessibility in their home or workplace. If you’d like to know if our products could be right for you, please get in touch. We’d love to hear from you.



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Head Office & Christchurch Branch
Vestner NZ Limited
Unit 3, 4-6 O'Briens Road, Sockburn
Christchurch 8042, New Zealand
Free Phone: 0800 358 383
Phone: 03 338 5188
Email Vestner
Auckland Branch
Vestner NZ Limited
1E Lady Ruby Drive
East Tamaki, Auckland 2013
Free Phone: 0800 74 1000
Phone: 09 576 0545
Email akl@vestner.co.nz
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