For today’s consumer, customer service seems to be drowning in a sea of companies obsessing over reducing costs, widening margins and putting their bottom line above all else. The result is a poor customer experience, something nobody deserves but everybody will talk about with their friends. Vestner NZ take the issue very seriously, so we’ve compiled a few examples of customer service – the good, the bad and the ugly. THE BAD AND THE UGLY Here are a couple of undesirable...