TRUSTED NZ COMPANY • 20+ YEARS EXPERIENCE • ANY LIFT. ANY BRAND. ANY AGE
TRUSTED NZ COMPANY • 20+ YEARS EXPERIENCE • ANY LIFT.
ANY BRAND. ANY AGE
COULD YOUR EMERGENCY CALL SYSTEM BE OUTDATED?
Most homeowners don’t think about their lift’s emergency call system until someone needs it.
Your lift may operate normally even when its emergency communication system is outdated or no longer connecting correctly.
And some older home lifts may not have an emergency call system installed at all.
A complimentary emergency systems check
What does
Vestner check?
We will check key parts of your lift’s emergency communication system:
Any lift. Any brand. Any age.
Whether Vestner installed your lift or not, our technicians will assess the system and give you clear, honest advice.
No emergency call system currently installed? We’ll assess your lift and recommend a suitable solution to help keep
your loved ones connected in an emergency.
THE SOLUTION
INTRODUCING THE VESTNER EMERGENCY
PHONE SAFETY UPGRADE
WHAT HAPPENS NEXT?
COMPLIMENTARY RESIDENTIAL LIFT
EMERGENCY COMMUNICATION CHECK
1
Assess your current system
We check the communication equipment, alarm, speaker, microphone and battery backup.
2
Recommend the right solution
We explain what’s installed, whether an upgrade is needed and what it will cost.
3
Install and test
If you proceed, we install the new system and thoroughly test the connection.
4
Connect your lift
We connect your lift to a monitored call centre, ready when help is needed.
1
Assess your current system
We check the communication equipment, alarm, speaker, microphone and battery backup.
2
Recommend the right solution
We explain what’s installed, whether an upgrade is needed and what it will cost.
3
Install and test
If you proceed, we install the new system and thoroughly test the connection.
4
Connect your lift
We connect your lift to a monitored call centre, ready when help is needed.
Emergency Phone
Safety Upgrade
$15*
monthly
running
cost
monthly running
cost
Installation and hardware costs are confirmed at your free assessment. Instalment options are available, with no obligation to proceed.
No Obligation To Proceed
Make sure help is
only a button away
Book a free lift-phone and emergency communication check to see whether your system is working as it should.
Or call 0800 74 1000
COMBINE IT WITH REGULAR LIFT SERVICING
Emergency communication provides a way to call for help. Regular lift servicing can identify wear, faults and safety concerns before they become more serious.
Vestner provides residential lift servicing for:
- All lift brands
- Older and newer lift systems
- Lifts installed by other companies
- Homeowners with or without an existing service agreement
Ask about combining your upgrade with a Residential Lift Service Agreement.
BUNDLE & SAVE
 | BUNDLE & SAVE |
Combine your
Emergency Phone
Upgrade with a
Residential Lift Service Agreement
Special installation pricing
with a Service Agreement
Save $150*
with a new 24-month service agreement
No surprise
Eligible call-outs included*
AfterPay available
to spread the cost
NEXT 3 MONTHS ONLY
Offer available until 24/12/26
Or call
EVERY LIFT NEEDS A VOICE. MAKE SURE YOURS IS HEARD
Book a lift communication assessment with Vestner today.
Any Lift. Any Brand. Any Age.
Or call 0800 74 1000
Frequently Asked Questions
Can Vestner upgrade a lift installed by another company?
Yes. Vestner services and upgrades lifts of different ages, brands and types. We’ll assess your lift and recommend the right solution.
What does the assessment include?
We check the call button, alarm, speaker, microphone, battery backup and communication connection.
How much does it cost?
Costs depend on your lift and existing communication system. We’ll provide clear pricing before any work begins.
Ongoing monitoring costs are approximately $15 per month.
Afterpay is available to spread the upfront cost.
Do I have to do anything, or does Vestner handle it all?
Vestner handles the entire upgrade: installing a home lift emergency phone communicator suited to current 5G networks, connecting it to a monitored call centre and testing it before we leave.
How long does the install take?
Installation and testing can generally be completed within half a day.
Do I need a Vestner service agreement?
No. The upgrade is available as a standalone service or with a Residential Lift Service Agreement for ongoing maintenance and support.
Will this affect my current service agreement with Vestner?
No. The GSM upgrade sits alongside your Vestner service agreement, and current contract clients receive priority response times. If you don’t have an agreement, we can explain the option at your assessment.
Does the system use 5G?
Vestner will recommend a system compatible with supported mobile network technology, based on your lift, location and network coverage.
Are Vestner products covered by a warranty?
Yes. All new Vestner lifts include a comprehensive 12-month warranty covering both the lift equipment and installation. We also include the first 12 months of scheduled servicing at no additional cost, providing added peace of mind after installation.
Can Vestner help with planning and design?
Yes. Vestner regularly works with architects, designers, builders, project managers and homeowners during the planning stages of a project. We can provide design advice, technical information, lift specifications and planning support to help ensure the right solution is selected from the outset.
What is the best lift for a new home?
The best lift depends on your available space, accessibility requirements, budget and design preferences. For many new homes, the Cibes A4000 and Cibes A5000 are popular choices due to their compact footprint, self-supporting design and architectural flexibility. Our team can help you determine the most suitable solution during a free assessment.
Can I customise the appearance of my lift?
Yes. Many of our lift models offer a wide range of customisation options including colours, finishes, glass, lighting and interior designs. This allows your lift to complement the style and architecture of your home or building.
How do I know if my lift has an emergency phone?
How do I know if my lift has an emergency phone?
Look for an emergency call button or phone inside your lift. If you can't find one, or you're not sure it works, give us a call on 0800 74 1000. We'll help you check.
Emergency Lift Phone Upgrade:
Terms and Conditions
- Complimentary check. The complimentary check covers your lift’s emergency phone and communication system only: the call button, alarm, speaker, microphone, battery backup and connection to a monitored call centre. It is not a full lift inspection, service or safety certification. One free check per lift. Available for residential lifts within Vestner’s service area. Check is conducted over the phone not in person.
- Testing your emergency phone safely. We recommend conducting the test with assistance from Vestner. If you choose to check your lift’s emergency phone yourself:
- Never test while the lift is moving, and don’t enter or deliberately stop the lift to carry out a test.
- Test from a landing where possible.
- Tell the operator straight away that this is a planned test.
- Ask the operator to confirm the phone number showing on their system.
NOTE: If the lift is a Schindler, the alarm and phone may not work with the doors open.
- Regular Testing. We recommend testing your lift phone at least every six months, or more frequently if required by the manufacturer or your service programme.
- Pricing. Installation and hardware costs depend on your lift and existing system. We’ll confirm pricing in writing before any work begins. There is no obligation to proceed.
- Monthly running cost. Ongoing monitoring and connection costs quoted are approximate only and can change at any time based on network provider pricing policies.
- Compatibility and coverage. The upgrade suits most, but not all, existing residential lifts. We’ll recommend a system based on your lift, location and mobile network coverage. The system relies on mobile network coverage and a third-party call centre, which Vestner does not control.
- Installation time. Most installations are completed within half a day. This is a guide only and may vary depending on your lift and site.
- Bundle offer. Save $150 off Vestner’s installation price for the Emergency Phone Safety Upgrade when you enter a new eligible 24-month/2 year Residential Lift Service Agreement by 24 December 2026. One offer per lift. Eligibility, service area and agreement terms apply.
- Service agreement inclusions. Scheduled lift-phone testing and eligible emergency call-outs are included under selected Vestner Residential Lift Service Agreements, subject to the agreement terms. Call-outs outside the agreement’s scope may be charged.
- Priority response. Priority response times for current service agreement clients apply as set out in their agreement.
- Afterpay. Afterpay is subject to approval and Afterpay’s own terms.
- GST. All prices include GST.